Scheduling (Shadeland)

TEKsystems•Indianapolis, IN

7d•$16 - $16•Hybrid

About The Position

Join a compassionate healthcare team where your communication skills and attention to detail make a meaningful impact on every patient experience. We are seeking a Patient Scheduling Coordinator who thrives in a fast-paced environment and is passionate about providing exceptional service. In this role, you will serve as a key point of contact for patients, ensuring appointments are scheduled accurately, information is communicated effectively, and documentation is completed with the highest level of quality and compliance.

Requirements

2+ years of recent call center experience
Strong data entry skills with exceptional attention to detail
Excellent verbal and written communication skills
Ability to think quickly, problem-solve, and respond professionally in dynamic situations
Adaptability and willingness to support different departments and business needs when needed
Strong empathy and customer service skills with a patient-centered approach
Ability to work effectively under pressure while maintaining accuracy and quality

Responsibilities

Schedule and coordinate patient appointments efficiently and accurately
Follow and reinforce all established scheduling policies and procedures
Communicate appointment details and important information to patients and internal teams
Audit, verify, and complete patient and case documentation in electronic systems in a timely manner
Maintain accuracy while meeting deadlines in a high-volume environment
Collaborate with patients, peers, and leadership to deliver outstanding service
Uphold and demonstrate our core values of Purpose, Excellence, Compassion, and Teamwork