Patient Scheduling Coordinator II - Full Time - Wolf River
About The Position
At West Cancer Center, we are dedicated to providing exceptional, patient-centered cancer care through innovation, compassion, and collaboration. Our administrative and clinical teams work seamlessly to ensure every patient receives timely, respectful, and coordinated care. Join our mission-driven team where every role directly impacts the lives of those we serve. The Patient Scheduling Coordinator II is responsible for managing patient scheduling functions, including registration, referral processing, insurance verification, and pre-certification activities. This role plays a crucial part in ensuring efficient clinic operations and positive patient experiences.
Requirements
- High school diploma or GED required
- At least 6 months of related experience or equivalent combination of education and experience
- Strong organizational and follow-up skills
- Excellent verbal and written communication abilities
- Effective multitasking and prioritization in a fast-paced setting
- Strong problem-solving and decision-making skills
- Proficiency in Microsoft Office and other computer applications
- Ability to work independently and collaboratively within a team
Responsibilities
- Greet patients and their representatives professionally and courteously
- Verify and update patient demographic and insurance information
- Schedule appointments for office visits, labs, radiology tests, injections, and chemotherapy/infusion
- Coordinate new internal referrals and manage all relevant appointment types
- Handle patient no-shows and process clinic discharges as necessary
- Maintain accurate scheduling templates and optimize provider schedules
- Respond to incoming phone calls and emails related to scheduling inquiries
- Send out appointment reminders and rescheduling notices
- Report scheduling or workflow issues to leadership promptly
- Provide general administrative assistance and patient support
- Cross-train with other team members to promote departmental efficiency
- Ensure compliance with safety and confidentiality standards
- Participate in staff meetings and assist in onboarding new employees
- Perform other duties as assigned
Benefits
- Ongoing training
- Educational resources
- Growth opportunities
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
