Patient Scheduling Assistant; 0.5 FTE, Day Shift

UnityPoint Health•Madison, WI

17h•Hybrid

About The Position

The Scheduling Assistant will coordinate the scheduling, referral management, registration, prior authorization, and insurance verification processes for patients entering the UnityPoint Health – Meriter system via the Central Scheduling Department. They will investigate and identify customer needs, reference multiple documents for scheduling guidelines all while providing exceptional customer service in a timely and efficient manner. They will use strong written communication skills to work closely with clinical department staff to schedule and reschedule appointments as needed. This position is a very fast paced call center position that requires the ability to multi-task with attention to detail and the ability to reprioritize needs based on call volumes. This position is primarily remote but will require 3-4 months of in-person learning as well as periodic onsite education.

Requirements

High School Diploma or equivalent
Two years of customer service or healthcare related experience.

Nice To Haves

Prior receptionist, administrative, or clerical experience preferred.

Responsibilities

Coordinate the scheduling, referral management, registration, prior authorization, and insurance verification processes for patients.
Investigate and identify customer needs.
Reference multiple documents for scheduling guidelines.
Provide exceptional customer service in a timely and efficient manner.
Work closely with clinical department staff to schedule and reschedule appointments as needed.
Multi-task with attention to detail.
Reprioritize needs based on call volumes.