Patient Scheduler
About The Position
Rezolut is looking for a full-time Patient Scheduler to join our team at Centrelake in Covina! The Patient Scheduler is responsible for delivering exceptional customer service/customer care by accurately scheduling appointments and responding to requests for information. Our ideal teammate is a self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally. They will work under general guidance with some expectation of autonomy. They have excellent verbal and written communication skills and strong attention to detail. They have the ability to prioritize tasks and to delegate them when appropriate. They act with integrity, professionalism, and confidentiality.
Requirements
- High School degree or equivalent
- High proficiency of PC systems, tools, and applications.
Nice To Haves
- Minimum of 1 year of prior medical scheduling experience preferred.
- Spanish preferred, not required
Responsibilities
- Answer incoming calls and make outgoing calls to complete appointment scheduling, cancellation, and confirmation requests.
- Provides the first available appointment by matching patient preferences with specific scheduling guidelines.
- Collects and coordinates accurate basic registration, demographic, and insurance information.
- Processes multi-channel messages related to patient and physician requests.
- Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
- Works as part of a team to assist radiologists, technologists, co-workers, patients, and referring physician offices as needed.
Benefits
- PTO for full-time employees
- 6 Observed Holidays
- Medical, Dental, Vision, Life and other voluntary insurances for full-time employees
- 401(k) Retirement plan
- Employee Stock Ownership Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
