Patient Scheduler - MU DOC Communication Center
About The Position
MU Health Care is looking for a dynamic and proactive individual to join our team as a Patient Access Specialist. The ideal candidate is a natural problem-solver with exceptional communication skills and a passion for providing outstanding customer service. You will thrive in a fast-paced environment, working collaboratively with our healthcare team to ensure seamless patient access and satisfaction. Your ability to multitask and maintain a positive attitude under pressure will be key to your success. If you are dedicated, detail-oriented, and ready to make a difference, we want to hear from you!
Requirements
- High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
- One (1) year of related experience in a medical office, hospital, medical call center, or similar customer service environment.
- Education may be used in lieu of work experience.
Nice To Haves
- Additional license/certification requirements as determined by the hiring department.
Responsibilities
- Provide patients with information on providers, directions to locations and special instructions.
- Responsible for multidisciplinary scheduling across multiple service lines.
- Interview caller to obtain full understanding of information being requested.
- Maintain strong working relationship with healthcare team by promotion of teamwork and communication center success.
- Monitor calls and distribute work to team and/or sections for completion of requests/needs.
- Responsible for satisfying the customer and maintaining the image of MUHC.
- Participate in training and observation of new team members.
- Exhibits proactive problem solving skills, monitor patient access metrics and standards, which includes develop and coordinator resolution to access barriers when necessary.
- Request, prepare and ensure the completeness of the patient medical record and physician orders.
- Demonstrate working knowledge of PC word processing, spread sheets and applications such as IDX/GE, Cerner, etc. appropriately within introductory period.
- Criteria for position (must meet 4 or 5): 90% work in designated call centers. Cover 5 or more departments 90% of the time. Complete 5,000+ monthly phone volumes. Work on 5 or more clinic location/areas. Must be 6 or more FTE working in the designated call center.
- May complete unit/department specific duties and expectations as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including ten holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
