Patient Scheduler- CMH Central Scheduling

Carle Health•Pekin, IL

16h•$18 - $29•Onsite

About The Position

The position is responsible for providing excellent customer services to those customers, i.e. physician offices, ancillary departments within the Medical Center and the general public wishing to schedule outpatient procedures.

Requirements

Carle Health Company Overview
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Discover the job, the career, the purpose you were meant for.
At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities.
Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois.
We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers.
We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College.
Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care.
We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
| For more information: [email protected].

Responsibilities

Provides Quality Outpatient Scheduling
Responds promptly to scheduling request
Obtains complete scheduling information in an accurate, efficient and professional manner
Performs the scheduling function by utilizing the scheduling computer system and other computer/manual systems
Compiles all information requested
Presents a customer driven approach
Completes timely, accurate recording and reporting of information
Identifies potential problems and alerts appropriate resource
Initiates appropriate action to ensure needs are met
Consistently exhibits the ability to schedule multiple tests for a patient in a timely manner
Consistently answers the phone in 1 ring
Efficient Work Techniques and Telephone Etiquette
Consistently determines proper scheduling requirements and/or limitations according to requested procedure
Schedules patients accurately in a timely and polite manner to ensure customer satisfaction
Maintains patient flow and utilization of the ancillary testing areas
Demonstrates the ability to decide which schedules patients should require priority verification for medical compliance
Exhibits a high level of proficiency in the use of the computerized scheduling system
Processes faxes when not scheduling patients in a timely manner
Information Handling and Job Knowledge
Demonstrates the ability to assess the amount of time required in each test and allow enough time between tests
Demonstrates the ability to put patients and/or physician offices in contact with our financial counselor, pre-certification or pre-registration departments when needed
Understands the financial impact in scheduling patients with a financial risk for high dollar procedures
Exhibits the ability to relay information regarding our financial policies and medical compliance to physicians as well as other interested parties
Effectively handles the customer’s request and keeps the pace of the call moving and manages call time effectively both in scheduling and switchboard
Keeps abreast of new policies and procedures
Customer Interaction and Relationship
Communicates with various ancillary departments to ensure and accurate schedule and that all reports are properly distributed
Utilizes effective decision making, communications and interpersonal relations to ensure a positive image of the Medical Center and to ensure customer satisfaction
Demonstrates the ability to work with various physician offices as well as other customer in scheduling procedures
Completes job assignments in a timely manner within shift to decrease waiting times
Ensures willingness to assist peers in assignment completion