Patient Scheduler

TEKsystems•St. Louis, MO

5d•$22 - $23•Onsite

About The Position

We are seeking a detail-oriented and compassionate Patient Scheduler to support patients and healthcare providers in a fast-paced healthcare environment. The ideal candidate will have experience handling a high volume of inbound and outbound calls, scheduling appointments, verifying insurance information, and providing exceptional customer service while ensuring an accurate and efficient patient registration process.

Requirements

Experience managing 65 to 80 calls per day in a high-volume call center, patient access, scheduling, or healthcare customer service environment.
Strong customer service skills with a patient-focused approach.
Experience with patient scheduling, registration, or healthcare administration.
Knowledge of insurance verification and referral processing.
Understanding of medical billing practices and financial assistance programs.
Excellent communication, multitasking, and problem-solving skills.
Strong data entry and computer skills.
Experience using electronic scheduling systems and patient reminder platforms.

Nice To Haves

High-volume inbound and outbound call handling.
Patient empathy and professionalism.
Healthcare customer service experience.
Accurate data entry and documentation skills.
Ability to prioritize tasks in a fast-paced environment.
Strong attention to detail and organizational skills.

Responsibilities

Schedule patient appointments via phone and email.
Register patients remotely and maintain accurate patient records.
Collect and verify patient demographic, insurance, and referral information.
Obtain required documentation, including insurance information and referral forms.
Communicate with physicians and clinical teams regarding urgent scheduling requests and referrals.
Review and maintain scheduling accuracy for new and existing patients.
Contact patients with appointment reminders and gather any outstanding insurance or referral information.
Process internal physician referrals for clinical care.
Explain billing processes and respond to patient and third-party payer inquiries.
Provide guidance regarding insurance coverage, financial assistance programs, and payment responsibilities.
Assist with account maintenance activities and support staff with billing-related questions.
Support patient outreach, follow-up scheduling, and reminder activities.
Manage patient reminder system results and make scheduling adjustments as needed.
Perform daily edits and temporary updates to provider scheduling templates as directed.
Collaborate with team members to resolve scheduling, registration, and billing issues.