Patient Scheduler – Call Center
About The Position
CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve. As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives. Website: Capitol Pain Institute. This role is responsible for managing provider schedules to ensure accuracy and efficiency in scheduling patient appointments. The ideal candidate is a skilled communicator with a strong customer service mindset, capable of multitasking in a fast-paced clinical or corporate environment.
Requirements
- High School Diploma or equivalent required.
- Previous experience with medical scheduling and EMR systems preferred.
- Strong organizational, analytical, and multitasking abilities.
- Excellent judgment, problem-solving, and decision-making skills.
- Ability to work in a fast-paced team environment and independently.
- Professional communication skills, both verbal and written.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Prior experience working with a call center or BPO vendor a plus.
Responsibilities
- Manage provider schedules, ensuring all appointments are accurate and complete.
- Answer multi-line phone calls professionally, assess patient needs, and transfer calls appropriately.
- Schedule patient appointments, verify demographic and insurance information, and update medical history as necessary.
- Provide patients with necessary pre-appointment instructions, such as required documents or medical records.
- Serve as the onshore point of escalation for scheduling issues initiated by offshore agents, including complex rescheduling, provider preference conflicts, etc.
- Own high-touch scheduling interactions, such as new patient consults and provider relationship management.
- Verify insurance eligibility for new patient consults, ensuring accurate ID numbers and mailing addresses.
- Maintain patient confidentiality and adhere to company scheduling guidelines and procedures.
- Review and validate insurance and demographic information passed along from offshore-handled calls to ensure accuracy before finalizing appointments.
- Organize and process incoming faxes, update patient charts, and scan documents into EMR systems.
- Assist in onboarding new providers by gathering and entering scheduling preferences.
- Manage correspondence, including contact letters and welcome packets for potential patients.
- Collaborate effectively with providers, staff, and departments to ensure seamless operations.
- Perform QA reviews on offshore-handled calls, checking for accuracy and adherence to scheduling standards.
- Demonstrate excellent customer service by applying proactive communication and empathetic patient interactions.
- Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.
Benefits
- Competitive compensation and benefits package.
- Growth opportunities within a leading healthcare organization.
- Supportive and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
