Patient Scheduler - Perioperative Services

Meeker Memorial Hospital & Clinics • Litchfield, MN

3d • $18 - $26 • Onsite

About The Position

The Perioperative Services Scheduler/Coordinator plays a vital role in ensuring efficient operations within the surgical department. This position involves administrative and clerical support to the perioperative team, facilitating communication, coordinating patient flow, and maintaining accurate medical records and charges. The coordinator collaborates with nurses, surgeons, surgical techs, industry partners and other healthcare professionals to enhance patient care and ensure compliance with hospital protocols and regulatory standards.

Requirements

• High school diploma or equivalent.
• Previous healthcare experience including scheduling and customer service experience.
• Knowledge of medical terminology.
• Excellent customer service and communication skills.
• Skilled at incorporating AIDET into professional practice.
• Knowledge of role in patient confidentiality and protecting patient information from unauthorized access, use or disclosure as defined by HIPAA.
• Ability to respond quickly and decisively to emergency situations and able to participate in shelter-in-place and disaster response protocols.
• Ability to work with interdisciplinary teams, communicating effectively with patients, families and healthcare providers.
• Ability to demonstrate the knowledge and skills essential for providing care to specific patient populations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), secure messaging applications, and collaborative tools (e.g.) Microsoft Teams, Google Workspace.
• Proficiency with Paycom HRIS system and related computer software necessary for this position i.e. Epic EMR.
• Ability to apply logical problem-solving and decision-making skills in both routine and occasionally complex situations.
• Support clinical teams by anticipating needs and responding to urgent requests with tact and efficiency.
• Ability to read, interpret, and act upon a variety of documents and information sources needed to successfully perform the essential functions of the position.
• Ability to write routine reports and correspondence.
• Skilled at communicating information and ideas clearly in both written and verbal formats, adapting tone, style, and messaging for a variety of audiences.
• Strong communication, customer service, and attention to detail.
• Ability to accurately perform basic mathematical calculations in all units of measure using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, etc.
• Verify insurance, copays, and billing information with strong numerical precision.
• Understand and adhere to MMHC’s compliance standards as they appear in MMHC’s Compliance Program and related policies.
• Attend all mandatory education programs and demonstrate proficiency related to general safety and regulatory compliance.
• Attend all department-specific training, and demonstrate proficiency related to safety and job-related hazards.
• Understand and follow MMHC procedures for exposure control / bloodborne and airborne pathogens.
• Comply with all relevant MMHC policies, procedures, guidelines, and all other regulatory standards and requirements.
• Attire is neat, clean, and appropriate for the work environment according to MMHC policy.
• Wear proper identification while on duty.
• Maintain confidentiality of all hospital and patient information at all times.
• Report to work on time and maintain defined standards for attendance.
• Attend mandatory meetings.
• Able to perform essential job duties that meet job performance expectations and organizational standards while upholding MMHC mission and values.

Nice To Haves

• At least one-year related experience in a hospital or clinic setting.
• Experience working with EPIC electronic health record system.
• Previous scheduling experience.
• Graduation from medical assistant program.

Responsibilities

• Schedule surgical and endoscopy procedures.
• Accurately and proficiently review and post charges.
• Commitment to MMHC by modeling our mission and values.
• Demonstrate excellent customer service skills.
• Working knowledge of surgical needs for surgical procedures.
• Knowledge of and ability to adhere to unit and hospital policies and procedures.
• Ability to multitask and anticipate the needs of the unit and patient care team.
• Excellent communication skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED