Patient Scheduler 3, Chrons and Colitis, Full-Time

University of Miami•Miami, FL

11d•Onsite

About The Position

This position oversees the scheduling workflow of all departmental patient schedulers. The role involves providing daily and weekly reports to the Manager, triaging the diagnostic technologist worklist schedule, and monitoring phone volumes and agent quality assurance using the EGAIN web-based system. The Patient Scheduler also performs quality assurance checks on calls, assists the Supervisor with new techniques and procedures, conducts performance improvement meetings, helps maintain staffing levels, and provides leadership, education, and orientation to new scheduling staff. This role acts as a role model, supports managerial decisions, and ensures staff adherence to departmental guidelines. Additionally, the position provides STAT overbook slots and edits database and software templates as needed. The University of Miami offers competitive salaries and a comprehensive benefits package.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
Minimum 3 years of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Nice To Haves

Certification and Licensing: Refer to department description for applicable certification requirements

Responsibilities

Oversees scheduling workflow of all departmental patient schedulers.
Provides daily pending orders and scheduling reports to Manager.
Provides first available reports on a weekly basis or as needed to Manager.
Triages diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule.
Works with EGAIN web-based system to constantly monitor phone volumes, agents for quality assurance on a daily basis.
Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis.
Assists Supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent.
Assists Supervisor in conducting performance improvement meetings concerning scheduling workflows.
Assists Supervisor in maintaining proper scheduling staffing levels.
Provides leadership, education, and orientation to all new scheduling staff.
Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open lines of communications.
Assists the Supervisor with employee performance evaluations on a weekly and yearly basis.
Ensures staff utilizes departmental guidelines for consistency.
Provides STAT overbook slots for all radiology modalities to all patient schedulers.
Edits database and software templates as needed when supervisors, manager are unavailable.
Adheres to University and unit-level policies and procedures and safeguards University assets.