Patient Scheduler, Community Wide Scheduling, 40-Hours, Days, Monday-Friday, One closing shift until 6:00pm

Heywood Hospital•Gardner, MA

1d•Onsite

About The Position

Heywood Healthcare values its employees and offers competitive wages, great benefits, and generous earned time off. This Patient Scheduler position is a 40-hour per week role, working days, Monday through Friday, with one closing shift until 6:00 PM. The salary range for this position is $18.00 - $24.81, with final compensation determined by experience, skills, qualifications, and internal equity. We are committed to equitable and transparent compensation practices.

Requirements

Formal training beyond high school diploma preferred.
Medical terminology, spelling competence, and computer experience essential.
Referral and/or third-party experience billing preferable.
Excellent communication skills.
Ability to perform multiple tasks with minimal supervision is essential.
Must be able to deal effectively and courteously with the public, physicians, and all hospital personnel in a high volume setting.
Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Nice To Haves

Achievement motivation
Flexibility
Concern for order
Initiative
Self-confidence
Self-control
Customer service orientation
Interpersonal effectiveness
Teamwork
Information seeking

Responsibilities

Schedules appointments accurately following department guidelines.
Completes tasks assigned daily in a timely, accurate, and efficient manner.
Reports to leadership when unable to finish tasks.
Ensures complete, accurate, and current demographic, financial/insurance, and other information for all patients scheduled for the hospital prior to their appointment.
Notifies the manager when concerns arise regarding patient insurance coverage or ability to meet financial obligations for a scheduled visit.
Prints work lists on each shift to ensure deadlines are met for verifications, pre-registrations, patient notifications, and delivery of patient packets to clinical areas.
Facilitates the pre-verification process by taking appointments from the scheduling module, verifying patient information via telephone, and saving the account to a pre-registration status.
Correctly spells all information, especially diagnosis, on all documents.
Completes updates accurately and completely, without disruption of telephone activity.
Attends staff meetings.
Immediately notifies supervisor of any backlogs or obstacles that prevent completion of assigned duties.
Job performance reflects compliance with Heywood’s performance standards; telephone etiquette, providing directions, and first impressions.
When assigned to outpatient registration, accurately and expediently registers patients following department policies and procedures regarding insurance verification, collection of co-payments, etc.
Works with external departments to ensure best patient care scheduling needs.
Maintains open communication with the Scheduling team for best patient care.
Ensures authorization is in place before an appointment is scheduled.
Immediately notifies MD office if authorization is needed or inaccurate.
Follows STAT department process and procedure.
Notifies the Multicultural department of patient interpreter needs.
Utilizes the interpreter phone service to schedule appointments.
Refers uninsured patients to Financial Counselors when insurance coverage is not present/active.
Provides a self-pay estimate cost to patients/offices on scheduled procedures.
Accurately compiles daily, weekly, and monthly data and statistics as requested.
Accurately verifies patient’s insurance.
Assists manager, as directed, in the training of new employees regarding scheduling processes in an accurate and complete manner.
Checks orders for accuracy, signature, date, and diagnosis.
Contributes to the design, development, and maintenance of systems that help the department run efficiently.
Blocks appointments for ancillary departments and reschedules/notifies patients of changes.
Works through patient complaints and directs them to patient advocate as needed.
Reflects a positive attitude in daily work.
Is receptive, cooperative, committed, and optimistic.
Adheres to hospital and department dress codes.
Responds cooperatively to staffing needs by demonstrating flexibility in work schedule or assignments.
Performs other job-related duties as assigned.