Patient Schedule Coord

Covenant Health•Knoxville, TN

7d•Onsite

About The Position

The Oncology/Hematology Patient Schedule Coordinator (PSC) manages the receipt of referrals to Thompson Oncology Group’s physicians: Hematologist/Medical Oncologists and Gynecologic Oncologists, at seven locations via multiple channels. The PSC locates, assembles, and assesses the patient’s medical records to screen for appropriateness and urgency in conjunction with the medical staff, then completes the assigned intake processes while working with patients, our office staff teams, our partner providers, and others as necessary to coordinate and schedule the patient’s first appointment within defined timelines. The Patient Schedule Coordinator obtains reliable patient contact information, coordinates the insurance verification, and prepares the patient for the first visit then processes both outgoing and incoming new patient paperwork.

Requirements

Experience in a medical setting or high volume customer call center.

Nice To Haves

Bachelor’s degree in a directly-related field from an accredited college or university.

Responsibilities

Receives and consistently documents new patient referrals from multiple channels according to department processes.
Triage referrals in conjunction with the medical staff according to workflow algorithms and initiates processes to obtain medical records and all pertinent information to ensure optimal care coordination (medical records, test results, etc.).
Collects, organizes, and verify patient’s demographic and insurance benefits data to document accurately, including record set-up, in the registration systems (eCare, STAR, Mosaiq).
Effectively and appropriately communicates with referring providers, clinical staff, multidisciplinary colleagues, patients and other parties.
Reviews clinic schedules to fill all available appointment slots accurately and in accordance with established clinic-specific guidelines.
Prepares and provides patient instructions and appointment details orally and in writing as defined by department guidelines.
Explains and provides new patients with new patient packets per their preferred delivery method in keeping with department guidelines (MedChat, eMail, direct download from website, or mail).
Demonstrates effective and professional communication skills and call handling, including diffusing upset/distressed customers.
Demonstrates knowledge of medical terminology.
Follows policies, procedures, and safety standards.
Completes required education assignments annually.
Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Performs other duties as assigned.