Patient Safety Specialist

Humber River Health•Toronto, ON

10d•CA$97,342 - CA$121,754•Onsite

About The Position

Humber River Health is seeking a Patient Safety Specialist to join their dynamic team. This role is crucial in leading quality and patient safety improvement activities, collaborating with clinical programs to implement recommendations, and fostering a culture of quality improvement and safety. The specialist will act as an organizational subject matter expert, review and triage incident reports, conduct critical investigations, and develop and deliver education on patient safety. The position is permanent and full-time, reporting to the Director of Quality and Patient Safety, and is located at the Wilson Site. Humber River Health is North America's first fully digital hospital, committed to changing healthcare through technology and clinical expertise, serving a community of 850,000 residents in North West Toronto. They are affiliated with the University of Toronto and Queen’s University and are dedicated to high-quality patient care, compassion, professionalism, and respect.

Requirements

Undergraduate degree in Nursing required
Patient safety & quality improvement training required
Registration with the Canadian Nursing Association of Ontario (CNO) required
Minimum of 5 years of recent experience with nursing required
Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, etc)
Knowledge and applied Experience in hospital operations & Clinical practice, Quality improvement science (e.g. Lean, Six Sigma, human factors), Adult education & program design required
Experience in Conflict management, meeting facilitation, analysis, problem solving, political acuity, tact, diplomacy, interpersonal, time management required

Nice To Haves

Graduate degree in Nursing, Science preferred
Patient Safety Officer (PSO) certification preferred
Prospective risk assessment (e.g. Failure Modes and Effects Analysis (FMEA)) preferred
MS Visio preferred
Disclosure, mediation, apology preferred
An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Responsibilities

Lead quality and patient safety improvement activities (e.g. projects, prospective analysis)
Collaborate with clinical programs to implement recommendations that improve patient safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing Coroner recommendations
Foster a culture of quality improvement and safety
Act as an organizational subject matter expert for patient safety
Review and triage incident reports of patient harm or injury for completeness and errors to assist program leadership to identify root causes, areas of future risk, and develop risk mitigation action plans; coordinate incident reviews and investigations in collaboration with interprofessional teams
Guide program leadership in choosing which incident review process to follow (i.e. Interprofessional or Quality Care Review) to meet review process requirements
Conduct critical investigations of Never Events (i.e. events that should never happen) and serious patient safety incidents
Share review form with Program Directors and Physician Directors to develop action plans
Develop education for patient safety activities
Deliver education through blended learning methods (e.g. lectures, in-services, simulations, etc.)
Act as an organizational subject matter expert quality/patient safety for policy development