Patient Safety Program Manager

University of Washington•Seattle, WA

3d•Hybrid

About The Position

Harborview Medical Center’s Patient Safety/Quality Improvement department has an outstanding opportunity for a Patient Safety Program Manager. This position is 100% FTE, Days, and requires onsite presence one day per week and as business needs dictate. The Patient Safety Program Manager manages the adverse event (AE) reporting system and the Patient Safety Recognition Program events at Harborview Medical Center. The AE reporting system is a fundamental element of the Harborview Patient Safety Program, allowing front-line providers to alert patient safety, quality, risk management, and administrative and medical leadership of possible harm or risk of harm to patients.

Requirements

Bachelor’s of Science in Nursing or equivalent education and experience.
Four (4) years of recent clinical experience in a hospital setting.
At least one (1) year in a leadership role.
Ability to communicate both verbally and in writing in a clear and concise manner.
Strong problem-solving and interpersonal skills.
Ability to work both independently and collaboratively within all levels of the organization, including with physicians, employees, and management staff.
Must maintain confidentiality and observe all appropriate UW Medicine data security / privilege standards.
High level of analytical and documentation skills (process analysis, policy development, use of Microsoft suite of products).

Nice To Haves

Familiarity with electronic health record (Epic).

Responsibilities

Serving as a primary triage and reviewer of AE events and safety risks within Harborview Medical Center.
Providing reports to key quality and safety committees regarding specific cases and general trends, follow-up and loop closure.
Facilitating the multidisciplinary process to evaluate patient safety events.
Supporting the training of staff, faculty, and administration on the best use of the AE reporting system.
Providing administrative oversight of the AE reporting system to ensure optimal functioning and use of the system.
Participating in event investigations using the principles of Just Culture.
Working collaboratively with PS, QI, and operational leaders within HMC and across UW Medicine entities to align patient safety processes and create a strong culture of safety across all clinical areas.
Oversee the ongoing recognition of individual staff and providers and larger teams for behavior that exemplifies leading PS behaviors.