Patient Safety Organization Manager

Advocate Health and Hospitals Corporation • Charlotte, NC

5d • Remote

About The Position

This fully remote role provides strategic, operational, and regulatory leadership for the Advocate Health Patient Safety Organizations (PSO). The manager ensures the effective design and execution of the Patient Safety Evaluation System (PSES), leading a coordinated, data-driven approach to patient safety and quality improvement. The role leverages advanced analytics and emerging technologies to identify risk, reduce harm, and improve outcomes, while enabling protected shared learning, regulatory compliance, and measurable reduction in harm across the enterprise. The manager serves as a key advisor and liaison to internal leadership, PSO participants, and external regulatory entities, positioning the PSO as a trusted partner in advancing protected learning, system reliability, and innovation in patient safety. This role has 3 direct reports.

Requirements

• 5–7 years of experience in patient safety, quality improvement, or healthcare operations
• 2–3 years of experience as a department leader, and leading programs, projects, or initiatives
• Experience working with safety data, reporting systems, or performance improvement programs
• Master’s degree required (e.g., healthcare administration, public health, nursing, or related field)
• Significant experience in patient safety, quality improvement, or healthcare operations
• Demonstrated leadership experience in complex healthcare systems
• Deep knowledge of PSQIA, AHRQ requirements, PSWP confidentiality protections, and safe table practices
• Strong analytical and data interpretation skills, including familiarity with advanced analytics approaches
• Understanding of artificial intelligence applications (including large language models) in data analysis and decision support
• Ability to translate data insights into actionable recommendations and system-level improvements
• Demonstrated ability to lead cross-functional initiatives and influence at all levels of the organization
• Strong communication and presentation skills for executive and clinical audiences
• High level of integrity and commitment to confidentiality, ethical practice, and responsible technology use

Nice To Haves

• Clinical licensure preferred (e.g., RN or equivalent)
• Certification in patient safety or quality (e.g., CPPS, CPHQ) preferred or required within defined timeframe
• Experience with PSO operations, regulatory frameworks, or legal aspects of patient safety preferred
• Experience leveraging data analytics or advanced analytic tools to inform improvement initiatives
• Multi-site or enterprise-wide experience
• Comfortable with both hands on and strategy work
• IT and/or data management experience

Responsibilities

• Lead the vision, strategic direction, and operational advancement of the PSO as a core enterprise asset, aligning with safety, quality, and high reliability priorities while driving system-wide improvement, scaling leading practices, and expanding participation and value-based services to support long-term sustainability.
• Oversee the design, implementation, and continuous improvement of the Patient Safety Evaluation System (PSES), ensuring standardized processes for identifying, collecting, managing, integrating, and protecting Patient Safety Work Product (PSWP) across clinical, operational, and technology workflows.
• Ensure full compliance with PSQIA, AHRQ PSO requirements, and applicable regulations by maintaining PSO listing, upholding PSWP protections, and partnering with Legal, Compliance, and Accreditation to align with evolving regulatory, confidentiality, and legal standards.
• Lead enterprise safety analytics by leveraging advanced data capabilities, including artificial intelligence, to identify risks, detect emerging patterns, generate predictive insights, and enable data-driven improvement through a secure, ethical, and integrated analytic ecosystem.
• Design and facilitate structured safe table processes that enable protected, multidisciplinary learning, promote psychological safety, and translate insights from internal and external collaboration into actionable system-level improvements.
• Serve as the primary liaison to internal and external stakeholders, building strategic partnerships, leading communication efforts, and strengthening engagement to enhance the reach, alignment, and value of PSO services.
• Develop and advance organizational capability through education on PSO frameworks, safety science, and data interpretation, fostering adoption of protected learning systems and strengthening the application of insights to improvement.
• Direct PSO operations and governance for the PSO team and program, ensuring effective management of programs, policies, member agreements, and cross-functional initiatives to deliver consistent, aligned, and high-performing PSO services.
• Lead financial stewardship and growth strategy for the PSO by managing resources, expanding participation, developing high-value service offerings, and ensuring scalable, sustainable operations aligned with regulatory parameters.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level