Patient Safety Director

HCA Healthcare•Nashville, TN

About The Position

The Director of Patient Safety advances a patient safety program that promotes a culture of safety and the elimination of avoidable harm at TriStar Skyline Medical Center. The role works with facility leaders, clinicians, staff, patients, families, the Patient Safety Organization, and legal counsel to identify risks, investigate events, improve care systems, and sustain measurable safety improvements. The director oversees proactive system evaluation and redesign, event reporting and analysis, serious event and failure mode analyses, patient safety rounds, disclosure of serious events, and reporting of Patient Safety Work Product. The role also promotes evidence-based practices, supports a fair and open learning environment, educates staff and leaders, monitors trends and progress toward zero avoidable harm, and presents actionable reports to facility committees and leadership. The position additionally coordinates facility claims-related information with defense counsel and works with security to reduce property loss risks.

Requirements

Certification in Patient Safety (CPPS) is required or must be obtained within 12 months of hire.
Bachelor’s degree in a healthcare-related field is required.
Clinical background is required.
Knowledge of and experience with patient safety analysis techniques and methods are required.

Nice To Haves

Master’s degree preferred.
Three to five years of healthcare experience in patient safety, risk, and/or quality preferred; healthcare experience should be recent and in a clinical setting such as a hospital or ambulatory surgery center.
Five years of related leadership experience strongly preferred.
Current Registered Nurse (RN) licensure in Tennessee or a compact state strongly preferred.

Responsibilities

Initiate and oversee proactive evaluation and redesign of systems to improve care processes and prevent future harm.
Promote appropriate behaviors, robust systems, accountability measures, and follow-up to improve outcomes.
Improve consistent delivery of evidence-based care and reduce preventable harm by applying reliability principles and reducing variation in care delivery.
Partner with the Patient Safety Organization to explore identified variations when appropriate.
Use alerts and best practices to perform gap assessments and implement actions to address identified gaps.
Report, investigate, and analyze patient safety incidents, medical errors, and potential facility risks.
Facilitate serious event analysis and failure mode effect analysis, develop sustainable improvement strategies, and evaluate process changes.
Conduct Patient Safety Rounds and empower staff to identify and help resolve safety concerns.
Coordinate disclosure of serious events to patients and families in accordance with policy and regulations.
Ensure timely reporting of Patient Safety Work Product to the Patient Safety Organization and participate in PSO learning collaboratives.
Ensure implementation of best practices, alerts, and updates that support patient safety improvement.
Champion the Culture of Safety Survey and facilitate analysis of results and targeted, data-driven action plans.
Provide feedback on event reporting and review, and educate leaders, clinicians, and staff on safety science and patient safety initiatives.
Work with facility leaders to support understanding of and compliance with National Patient Safety Goals.
Partner with facility leadership to sustain an open and fair environment that promotes learning, safe systems, and appropriate management of behavioral choices related to patient safety.
Engage patients and families in the patient safety program when appropriate.
Oversee event information management and use it to benchmark and track progress toward zero avoidable harm.
Analyze reports and identify trends to track improvement strategies; spread and sustain improvement.
Present informative, actionable patient safety reports to committees, leadership, the Medical Executive Committee, and the Board of Trustees.
Work with defense legal counsel to coordinate investigation, processing, and defense of facility claims; maintain and provide requested records and documents while preserving Patient Safety Work Product privilege.
Work with security on procedures to reduce the frequency or severity of property loss or asset loss.

Benefits

Comprehensive medical coverage, including prescription drug and behavioral health coverage, free telemedicine, and free AirMed medical transportation.
Dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, and pet insurance.
Free counseling services and resources for emotional, physical, and financial wellbeing.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Fertility and family-building benefits and adoption assistance.
Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
Consumer discounts through Abenity and Consumer Discounts.
Retirement readiness, rollover assistance services, and preferred banking partnerships.
Education assistance, including tuition, student loan, certification support, and dependent scholarships.
Colleague recognition program.
Time Away From Work Program, including paid time off, paid family leave, disability coverage, and leaves of absence.
Employee Health Assistance Fund offering free employee-only coverage to eligible full-time and part-time colleagues based on income.