Patient Rights Advocate (Hospital) , Patient Advocacy
About The Position
Jewish Family Service of San Diego is seeking an outstanding individual to join their dynamic and dedicated team of advocates as a Patient Rights Advocate. This full-time, onsite position involves representing behavioral health clients, investigating and resolving complaints related to rights violations, coordinating with other agencies, and monitoring facilities for compliance with clients' rights laws and regulations. The advocate will also educate clients, staff, owners, and administrators about the rights of individuals receiving behavioral health services. Key responsibilities include providing advocacy services to residents with mental illness in inpatient and licensed residential facilities, conducting continuing education trainings, and representing clients at Certification Review Hearings for involuntary holds. The role requires strong communication skills, compassion, a deep sense of responsibility, and the ability to handle emotionally intense situations with a sense of humor.
Requirements
- Experience working with clients diagnosed with a serious mental illness
- Knowledge of patients’ rights law and/or willingness and ability to learn California State laws and San Diego County Policies and Procedures as they pertain to patient’s rights and mental illness
- Strong oral and written communication skills
- Ability to work with a wide range of community groups including professionals, facility administrators, clients with mental illness as well as advocacy groups such as NAMI
- Strong sense of ethics
- Ability and willingness to regularly use office equipment such as computers, fax machines, telephones and cell phones
- Car required
- Ability and willingness to travel throughout San Diego County
- Ability to work independently and as part of a team
- Flexible and able to handle emotionally intense situations
- Successful completion and pass of Criminal History Background Check
- Experience working with clients receiving behavioral health services
- Knowledge of clients’ rights law and/or willingness and ability to learn California State laws and San Diego County Policies and Procedures as they pertain to clients’ rights
Nice To Haves
- A well-developed sense of humor and likes to make work fun.
Responsibilities
- Investigate and resolve complaints, concerns, or grievances received from behavioral health clients about rights violations.
- Coordinate efforts with other agencies as needed.
- Visit and monitor facilities for compliance with clients’ rights laws, regulations and policies.
- Ensure that clients, staff, owners, and administrators are informed of the rights of persons receiving behavioral health services.
- Provide advocacy services to residents with mental illness residing in inpatient and licensed residential facilities.
- Conduct continuing education trainings for residents, staff and other professionals.
- Represent clients at Certification Review Hearings for involuntary holds in psychiatric hospitals.
- Experience working with clients diagnosed with a serious mental illness.
- Knowledge of patients’ rights law and/or willingness and ability to learn California State laws and San Diego County Policies and Procedures as they pertain to patient’s rights and mental illness.
- Strong oral and written communication skills.
- Ability to work with a wide range of community groups including professionals, facility administrators, clients with mental illness as well as advocacy groups such as NAMI.
- Strong sense of ethics.
- Ability and willingness to regularly use office equipment such as computers, fax machines, telephones and cell phones.
- Car required.
- Ability and willingness to travel throughout San Diego County.
- Ability to work independently and as part of a team.
- Flexible and able to handle emotionally intense situations.
- Successful completion and pass of Criminal History Background Check.
- Experience working with clients receiving behavioral health services.
- Knowledge of clients’ rights law and/or willingness and ability to learn California State laws and San Diego County Policies and Procedures as they pertain to clients’ rights.
- The duties of this position are primarily in acute care psychiatric facilities.
- There will also be cross training in other aspects of patient advocacy.
- The successful candidate will be willing to learn and open to performing patient advocacy duties in a variety of settings.
Benefits
- Comprehensive, low-cost healthcare coverage for employees
- Generous employer 401(k) contributions
- Employer-covered life insurance
- Paid vacation time and sick leave
- 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
- 2 Wellness Days to be taken any time during the year to support employees’ mental wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
