Patient Resource Representative

CAMERON HEALTH•Angola, IN

2d•Onsite

About The Position

The Patient Resource Representative will provide Cameron Hospital’s first impression upon greeting all incoming customers with an enthusiastic approach and a positive smile. Patients will be identified and directed to the scheduled department. The Patient Resource Representative will provide quick, efficient communication to the Registration Department via computer system; to receiving departments, to the Customer Service Supervisor; as well as with the receptions as needed. The Patient Resource Representative will focus on positive communication and providing clear direction to each customer, at every visit. Staffing for this position may require flexibility which includes the ability to work some weekends and holidays. Provide professional, efficient, and exceptional service at all times. This includes encouraging hospital visitors, welcoming patients, and their families/visitors, ensuring that they are informed of the progression/route of their visit. Regular reliable attendance. Ability to get along with others. Demonstrates proficient use of email. Greet everyone entering Cameron Hospital with an acknowledgement and a smile to make them feel welcomed. Act as a resource and provide knowledge of the departments within the hospital. Anticipate, address, and communicate specific or special needs of customers by communicating with the Customer Service Supervisor and/or receiving departments. Review all scheduled outpatient procedures. Coordinate identified special needs of patients with the Customer Service Supervisor. Coordinate with volunteer staff to provide excellent customer service for superior first impressions. Enter arriving out-patients into the patient tracking software for registration. Communicate with patients waiting to register in a positive manner, providing updates and encouragement. Gather patient specific information while maintaining and respecting the privacy of each patient. Provide guidance and departmental information and/or directions to customers, i.e. location of Cameron Café. Coordinate with Customer Service Supervisor and/or other Patient Resource Representatives for lunch breaks to ensure no break in communication and processing of patients. Communicate identified issues such as extended wait times, parking, and patient routing to the Customer Service Supervisor. Report complaints, compliments, and safety issues in the Event Reporting System. Assist with calling for transportation as needed.

Requirements

Computer experience required; ability to learn new software.
Demonstrates a strong ability to identify, analyze and solve problems.
Ability to manage multiple tasks at one time, quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Excellent communication skills with the ability to clearly read, write, and speak using appropriate grammar, style, and vocabulary.
Correctly spells commonly used words and job specific terms.
Demonstrates exceptionally strong written and verbal communication skills.
High School Diploma or equivalent required.

Nice To Haves

Experience in a healthcare setting preferred.

Responsibilities

Greet everyone entering Cameron Hospital with an acknowledgement and a smile to make them feel welcomed.
Act as a resource and provide knowledge of the departments within the hospital.
Anticipate, address, and communicate specific or special needs of customers by communicating with the Customer Service Supervisor and/or receiving departments.
Review all scheduled outpatient procedures.
Coordinate identified special needs of patients with the Customer Service Supervisor.
Coordinate with volunteer staff to provide excellent customer service for superior first impressions.
Enter arriving out-patients into the patient tracking software for registration.
Communicate with patients waiting to register in a positive manner, providing updates and encouragement.
Gather patient specific information while maintaining and respecting the privacy of each patient.
Provide guidance and departmental information and/or directions to customers, i.e. location of Cameron Café.
Coordinate with Customer Service Supervisor and/or other Patient Resource Representatives for lunch breaks to ensure no break in communication and processing of patients.
Communicate identified issues such as extended wait times, parking, and patient routing to the Customer Service Supervisor.
Report complaints, compliments, and safety issues in the Event Reporting System.
Assist with calling for transportation as needed.