Patient Resource Navigator - Public Benefits Specialist

Children’s Hospital of Philadelphia•Philadelphia, PA

11d•$53,000 - $66,300•Hybrid

About The Position

This role is responsible for the coordination of assigned community and hospital resource navigation activities within the scope of the Medical Financial Partnership (MFP) program. CHOP Medical Financial Partnership (MFP) is an anti-poverty medicine initiative which acknowledges poverty as a chief social determinant of health and, as such, provides free, high-quality financial services to patient families to increase financial wellbeing and thereby health. Services include financial counseling, tax preparation, public benefits navigation, and teen financial education, and are mostly provided within the trusted environment of the primary care clinic. The role functions collaboratively with social workers, community health workers, case managers, health care providers and community partners in clinical and community settings. This individual will be a crucial part of a team dedicated to addressing the impacts of poverty on the health of children, their families, and their community. The role is an engaging and dynamic face of these initiatives in interactions with patients, families, community partners, and other stakeholders. They will actively advance the accomplishment of the MFP mission through patient and partner engagement. Preference will be given to candidates who demonstrate a specialized knowledge in federal, state, and local public benefits program eligibility and enrollment criteria and processes. This role will be based out of two of CHOP’s West Philadelphia primary care offices, in a hybrid in-person and virtual capacity. They will be primarily responsible for completing duties relevant to respective primary care offices on assigned days, but have flexibility to reallocate time depending on client volumes, scheduling, and other needs.

Requirements

Associate's Degree Required
At least two (2) years experience in the health services field Required
Basic knowledge of HIPAA regulations
Basic knowledge of medical terminology
Familiarity with electronic medical records systems (EPIC)
Basic proficiency with office software (Microsoft Office) including word processing and spreadsheet software (Word, Excel)
Strong verbal and written communications skills
Strong customer service skills
Strong interpersonal skills
Ability to maintain confidentiality and professionalism
Ability to work independently with minimal supervision
Ability to convey complex or technical information in an easy-to-understand manner
Ability to collaborate with stakeholders at all levels
Ability to be flexible and adaptable to change

Nice To Haves

Bachelor's Degree Social Work Preferred
At least two (2) years of experience in health services, peer navigator role, or community setting providing similar support services Preferred
Previous counseling experience Preferred
Previous experience working with chronically ill patients Preferred
Previous experience in a pediatrics setting Preferred
Demonstrate a specialized knowledge in federal, state, and local public benefits program eligibility and enrollment criteria and processes.

Responsibilities

Establish contact with patients within the hospital setting through referrals from the CHOP teams to raise awareness about information resources, support programs and services, and assist in meeting other treatment-related needs articulated by patients and families.
Responsible for maintaining an ongoing relationship between CHOP departments and resources.
Work with patients in the clinical and community setting.
Establish contact to increase awareness, information resources, support programs and services, and other related needs
Attends key internal and external meetings and events.
Collaborates and responsible for maintaining an ongoing relationship between internal & external stakeholders
Evaluates, develops, markets and implements collaborative initiatives for patient population to promote supportive care programming