Patient Resource Coordinator - Care Management
About The Position
We’ll rely on you to coordinate details to ensure an effective patient discharge. Your exemplary work will reflect the values of teamwork, respect and compassion, effective use of resources, and initiative that are inherent to an organization committed to making life better for others. This role supports our Care Management team remotely. The Patient Resource Coordinator is responsible for actualizing the transition plan developed by the Care Management Staff for patients discharging from Legacy facilities including Unity services; providing routine updates to the appropriate teams regarding community resource changes; assists providing patients with flexible service items, including setting up phones; and manages and provides Medicare patients with an Important Message from Medicare (IMM). This position provides primary support to Care Management teams. Secondary support may also include other teams within the department as needed. This position will primarily be focused on data entry and administrative support, including entering, updating, and maintaining accurate patient information in designated systems. The role requires attention to detail, data accuracy, and adherence to established procedures to ensure records are complete and up to date in accordance with HIPPA compliance.
Requirements
- BS/BA, or equivalent experience, required
- 1 year of case management, discharge planning, or care coordination in a community mental health organization, primary care or other healthcare work environment
- Strong organizational skills
- Knowledge of community resources and the social service delivery system
- Excellent organization, oral, and written communication skills for effective interaction with patients, their support persons, physicians, and staff
- Ability to foster communication and build relationships among the treatment team
- Excellent time management skills
- Computer literate and ability to utilize Microsoft programs
- Data management
- Initiate coordination
- Investigate and create new referral pathways
Nice To Haves
- Prefer BS/BA in a Behavioral Science field for Unity
Responsibilities
- Actualizing the transition plan developed by the Care Management Staff for patients discharging from Legacy facilities including Unity services
- Providing routine updates to the appropriate teams regarding community resource changes
- Assisting patients with flexible service items, including setting up phones
- Managing and providing Medicare patients with an Important Message from Medicare (IMM)
- Providing primary support to Care Management teams
- Entering, updating, and maintaining accurate patient information in designated systems
- Ensuring records are complete and up to date in accordance with HIPPA compliance
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
