Patient Representative - Dermatology - Porters Neck - Full Time

Wilmington Health PLLC•Wilmington, NC

2d•Onsite

About The Position

Wilmington Health, established in 1971, is a multi-specialty medical practice dedicated to the care and health of the community in Wilmington and Southeastern North Carolina. They focus on providing comprehensive and coordinated care through integrated primary care providers and evidence-based medicine. This role serves to provide front office support in clinical areas.

Requirements

High School Diploma or GED Equivalent

Nice To Haves

Experience in Medical Office Administration
Knowledge of the OSHA and DOT regulations
Experience with urine drug screen collection and breath alcohol tests
BLS/CPR Certified

Responsibilities

Defines relationship issues and acts as advocate for referring providers and office staffs to cross-functionally resolve outstanding issues with WH and ensures that resolutions are satisfactory and referral process is satisfactory.
Works collaboratively with occupational health and corporate wellness to establish integrated strategic marketing and business plans to achieve corporate objectives for products and services.
Greets, acknowledges, and provides closure to all customer needs in a professional and efficient manner.
Maintains effective communication and interacts appropriately and professionally with all members of health care team.
Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets.
Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities).
Answers incoming calls and takes necessary action.
Maintains provider schedules as directed by manager.
Maintains physician on-call schedule for department.
Keeps logs as required by Manager.
Attends department and other meetings as required by Manager (including training and re-education).
Maintains inventory of office supplies and orders as needed.
Opens and sorts mail.
Directs patients to contact Central Business Office for additional billing inquiries.
Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment.
As assigned by Manager.