Patient Representative

Wolfe Eye Clinic•Waterloo, IA

1d•Onsite

About The Position

In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life. We have an immediate opening for a full-time Patient Representative based out of our Waterloo clinic.

Requirements

Ability to demonstrate strong patient service skills.
Ability to effectively enter information into a variety of computer programs.
Ability to portray a professional attitude and appearance.
Ability to demonstrate strong verbal and written communication skills.
Ability to thrive in a fast-paced environment.

Nice To Haves

Previous experience in a medical office.
Previous experience with an electronic medical record or medical office software.

Responsibilities

Greeting patients and visitors and providing courteous, caring, and professional assistance during their clinic visit.
Patient registration and dismissal.
Answering telephone calls in a clear professional manner.
Making, canceling, and rescheduling patient appointments.
Gathering, verifying, and entering demographic and insurance information.
Collecting payments and issuing receipts.
Maintaining patient records according to HIPAA guidelines.
Using office equipment, i.e., fax, printer, scanner effectively.
Effectively interacting with co-workers, physicians, and patients.
Performing other duties as needed.