Patient Representative - Family Medicine - Midtown - Full Time

Wilmington Health PLLC•Wilmington, NC

7d•Onsite

About The Position

Wilmington Health has been committed to the care and health of its community since 1971. It is a multi-specialty medical practice with integrated primary care providers, offering a comprehensive and coordinated approach to patient care. Wilmington Health utilizes collaborative, evidence-based medicine to deliver high-quality care. This role provides essential front office support within clinical areas.

Requirements

High School Diploma or GED Equivalent
Customer Service
Professionalism/Integrity/Responsibility
Teamwork/Lean Process Improvement
Game Changer/Initiative
Dependability/Punctuality
Interpersonal Relationships/Communication
Judgment/Decision Making/Problem Solving
Quality/Quantity
Safety/Housekeeping
Organizational Skills/Time Management
Follows reception process for all check in duties.
Follows appointment preparation process for all scheduled appointments including eligibility verification, referral/authorization/managed care processes.
Follows process for all demographic data entry.
Follows appointment process for scheduling to include system reports (cancel/reschedule), Live Chat, and appointment request mailbox.
Follow check out processes for appointments, referrals, tasking, communications, managed care and failsafe.
Follows insurance process for all insurance data.
Follows cashier process for collections, retail sales, and batching.
Follows patient financial counselor process for billing inquiries and concerns.
Follows all processes for reconciliation of internal communications.
Follows HIPAA guidelines.

Nice To Haves

Experience in Medical Office Administration
BLS/CPR Certified

Responsibilities

Greets, acknowledges, and provides closure to all customer needs in a professional and efficient manner.
Maintains effective communication and interacts appropriately and professionally with all members of the health care team.
Checks patients in and out following standard operating processes, including management of samples, notes, forms, scripts, directing patients, and triage sheets.
Schedules, coordinates, and reschedules all patient appointments (office, outpatient procedures, hospitals, and other medical facilities).
Answers incoming calls and takes necessary action.
Maintains provider schedules as directed by the manager.
Maintains the physician on-call schedule for the department.
Keeps logs as required by the Manager.
Attends department and other meetings as required by the Manager (including training and re-education).
Maintains inventory of office supplies and orders as needed.
Opens and sorts mail.
Directs patients to contact the Central Business Office for additional billing inquiries.
Assists the Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment.