Patient Representative

Midwest Orthopaedics at Rush • Oak Brook, IL

3d • $18 - $20 • Onsite

About The Position

Midwest Orthopaedics at Rush, a nationally recognized leader in comprehensive orthopedic services, is seeking a dedicated Patient Representative. This role is primarily responsible for the patient registration process, ensuring exceptional professionalism and providing excellent customer service to patients and staff. The ideal candidate will possess strong customer service skills, be a team player, and thrive in a fast-paced environment. This is a full-time position, Monday through Friday, with no weekend or holiday work, based at the outpatient clinic in Oak Brook, IL.

Requirements

• High school diploma or general education degree (GED)
• Minimum of 2 years' experience in a customer service position.

Nice To Haves

• Minimum one year experience in a medical office setting

Responsibilities

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays, and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Direct the flow of patients into the rooms during clinic days.
• Measures vital signs, such as blood pressure, weight, and height, and records information on patients' charts.
• Ensure rooms are cleaned between patients, as well as cleaned and stocked at the end of the day.

Benefits

• Quarterly Bonus Opportunity
• Medical, Dental and Vision Insurance
• Paid Time Off and Paid Holidays
• Company-paid life and long-term disability insurance
• Voluntary life, AD&D, and short-term disability insurance
• Critical Illness and Accident Insurance
• 401(k) Savings Plan
• 401(k) Employer Contribution
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program (EAP)
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA)
• HSA Employer Contribution (when enrolled in a HDHP)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED