Patient Representative

Ivyrehab • Lynbrook, NY

19h • Onsite

About The Position

Patient Representatives are the backbone of Ivy Rehab Network clinics and have a direct impact on the patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. The role includes supporting clinic operations and helping maintain optimal performance.

Ivy describes its work environment as rewarding and supportive, with opportunities for teammate growth and development. The position offers access to resources, mentorship, career advice, training programs, and potential career advancement. Teammates are expected to embrace values centered on teamwork, growth, and serving others.

Requirements

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong time-management skills and the ability to multitask in a fast-paced environment.
• Self-motivation and a drive to exceed patient expectations.
• Adaptability and a positive attitude when workloads fluctuate.
• Eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Nice To Haves

• At least 1 year of administrative experience in a healthcare setting is preferred.

Responsibilities

• Greet and check in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage and obtain necessary authorization.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.
• Collaborate with clinicians and colleagues to provide exceptional patient care and customer service.

Benefits

• Eligibility for a full benefits package beginning within the first month of employment.
• Generous paid time off plans.
• Paid holidays.
• Bonus incentive opportunities.
• Access to mentorship, career advice, and professional-development training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed