Cardiology Front Office - Patient Representative

Methodist Health System • Celina, TX

1d • Onsite

About The Position

The Patient Representative is responsible for greeting, instructing, and scheduling patients, registering them into the computer system, and determining their insurance benefits. This role serves as a liaison between the patient and clinical support staff, ensuring a smooth and efficient front office operation within the Cardiology department.

Requirements

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Strong communication skills with consistent incorporation of judgement and discretion.
• Proficiency with medical office technology systems.
• High school education or equivalent.

Nice To Haves

• Working knowledge of medical terminology and coding preferred.
• Previous two years in a front office using medical management software preferred.
• Previous typing or data entry at 40 wpm experience.

Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collects payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determine and input daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.
• Works with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Supports clinic efficiency and cohesion.

Benefits

• Faith-based organization with a mission to improve and save lives through compassionate, quality healthcare.
• Award-winning employer distinctions including Great Place to Work Certified, Glassdoor’s Best Places to Work, TIME’s Best Companies for Future Leaders, Newsweek’s America’s Most Admired Workplaces, Fortune Best Workplaces in Health Care, Military Friendly Gold Employer, Becker’s Hospital Review 150 Top Places to Work in Healthcare, Newsweek’s Americas Greatest Workplaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED