Patient Representative (Northwest, AR)

University of Arkansas System•Bentonville, AR

9d•Onsite

About The Position

The Patient Representative at UAMS Ortho Clinic plays a vital role in patient scheduling, financial counseling, and revenue cycle management, operating under general supervision. Key responsibilities include advising patients on their financial obligations, connecting them with sponsoring agencies, and ensuring adherence to financial policies. The role also involves managing high-risk pre-certifications, developing strategies to prevent denials, and generating reports to maintain financial accuracy. Additionally, the Patient Representative ensures precise record-keeping, collaborates with insurance providers, and handles billing inquiries. This position contributes to improving the clinic's operational efficiency and enhances patient satisfaction. This position will support UAMS Ortho Clinic locations in Northwest Arkansas, including Fayetteville and Bentonville.

Requirements

High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
Ability to follow oral instructions, read, and write.
Computer/basic keyboard skills
Telephone etiquette skills
General knowledge of office machines, including printers and scanners.
Excellent customer service skills.
Understanding of financial counseling and revenue cycle management.
Ability to manage high-risk pre-certifications and develop denial avoidance strategies.
Proficiency in producing and analyzing financial reports to ensure accuracy.
Detail-oriented and patient-focused, with experience in financial counseling and revenue cycle functions.
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Bachelor's degree in Business, Healthcare, or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, medical office registration, billing, or scheduling.