Patient Representative

PediaTrust • Wheaton, IL

3d • Hybrid

About The Position

As a Patient Representative in our practice, you’ll play a vital role in creating a welcoming, supportive experience for every patient. You’ll often be the first touchpoint for families, coordinating care, and ensuring each visit feels seamless. If you love building relationships, working in a team-oriented environment, and making a difference in children’s lives, we’d love to meet you! This role involves 24 hours per week with rotating Saturdays, and Monday, Wednesday, and Friday availability is a must. There is also the ability to work late shifts. Clinic hours vary between the Batavia and Wheaton locations, with potential to pick up additional evening and weekend shifts at Pediatric Immediate Care (PIC) locations in Bannockburn, Libertyville, Schaumburg, and Wheaton for a shift differential. Wheaton Pediatrics has proudly cared for families for almost 40 years, providing personalized care for every stage of childhood. With 6 clinicians and 20 dedicated team members, we are committed to delivering exceptional pediatric care in a welcoming and supportive environment.

Requirements

• High School diploma required
• Ability to multitask
• Must be detail oriented
• Good communication skills and customer service skills
• General computer knowledge
• Problem-solving skills
• Team player
• 2 years of customer service experience
• Office based work experience preferred

Responsibilities

• Answers phones, schedules appointments and verifies patient information.
• Completes check-in, check-out and end of day processing.
• Enters charges; collects and posts payments.
• Collects patient balances.
• Copies medical records.
• Scans incoming patient records/reports.
• Completes end of day process.
• Processes medical records requests.
• Demonstrates and supports PediaTrust Core Values.
• Performs digital health workflows and initiatives.
• Performs complete referral authorizations.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED