Patient Representative

Wolfe Eye Clinic•Hiawatha, IA

1d•Onsite

About The Position

Patient Representative Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life. We have an immediate opening for a full-time Patient Representative based out of our Hiawatha clinic.

Requirements

Ability to demonstrate strong patient service skills.
Ability to effectively enter information into a variety of computer programs.
Ability to portray a professional attitude and appearance.
Ability to demonstrate strong verbal and written communication skills.
Ability to thrive in a fast-paced environment.
Must be dependable and reliable.

Nice To Haves

Previous experience in a medical office.
Previous experience with an electronic medical record or medical office software.

Responsibilities

Greeting patients and visitors and providing courteous, caring and professional assistance during their clinic visit.
Patient registration and dismissal.
Answering telephone calls in a clear professional manner.
Making, canceling, and rescheduling patient appointments.
Gathering, verifying, and entering demographic and insurance information.
Collecting payments and issuing receipts.
Processing inbound faxes and mail.
Working the referrals, recalls and no-show lists.
Opening and/or closing the clinic according to scheduled rotation.
Maintaining patient records according to HIPAA guidelines.
Effectively interacting with co-workers, physicians and patients.
Performing other duties as needed.