Patient Representative | Registration | 2nd Shift | Memorial Health

Memorial Health•Marysville, OH

11d•Onsite

About The Position

Performs registration for various areas including Urgent Care and Central Registration across multiple Memorial Health buildings. Conducts patient interviews to gather demographic, financial, and guarantor information, assists with MyChart activation, and inputs data into the Hospital Information System. Contributes to financial effectiveness by verifying insurance and identification, identifying veteran status, and handling accident-related encounters. Secures necessary patient signatures on consent and policy forms, provides relevant patient forms, and verifies insurance plan eligibility and benefits. Ensures prior authorization/precertification for outpatient services, verifies medical necessity for Medicare services, and presents Advanced Beneficiary Notices when required. Correctly identifies patients using three primary identifiers, avoids duplicate medical records, and notifies clinical departments of patient arrivals and delays.

Requirements

Completion of high school diploma or equivalent.
Personal computer/data entry experience preferred.
Six months working in the healthcare environment preferred.
Experience with Microsoft Word, Excel, and Outlook preferred.
Strong telephone and interpersonal communication skills.
Teambuilding skills.
Knowledge of medical terminology and medical insurance preferred.
Excellent customer service skills.
Attain American Heart Association’s BLS certification within first sixty (60) days of employment and maintain continuous certification.
Attend Behavioral Health De-escalation Training Class (within six months of hire).

Responsibilities

Performs registration for Urgent Care and Central Registration in various Memorial Health buildings.
Conducts patient interviews to gather demographic, financial, and guarantor information.
Activates MyChart accounts and inputs patient data into the Hospital Information System.
Verifies insurance cards and patient identification, and identifies veteran status.
Handles accident-related encounters and corrects claim details.
Secures patient signatures on required forms (consent to treat, financial policy, HIPAA, etc.).
Provides appropriate patient forms (e.g., Animal Bite Forms, First Report of Injury).
Verifies patient insurance plan eligibility and benefits.
Confirms prior authorization/precertification for outpatient testing and procedures.
Completes medical necessity verification for Medicare outpatient services.
Presents Advanced Beneficiary Notice (ABN) when necessary.
Correctly identifies patients using three primary identifiers.
Avoids duplicate medical record creation and reports discovered duplicates.
Notifies clinical departments of patient arrivals and delays.