Patient Representative (PSR) - OPD Adult Primary Care Team II
About The Position
Under the direction of the Site Supervisor and/or Department Director, the Patient Representative performs a variety of secretarial, billing and clerical duties. Responsibilities include: utilizing the electronic medical record (EMR) to schedule initial evaluations and follow up appointments and process patient charges; coordinating referrals; preparing the proper paperwork and collecting pertinent patient information; answering phones; performing other related duties as assigned. The Patient Representative provides support to the clinical staff to provide optimum service to patients.
Requirements
- High School Diploma or equivalent required
- Basic math and computer operating skills required
- Exemplary customer service skills
- Excellent interpersonal written and verbal skills are required
- Ability to work and handle a fast paced diversified working environment
- Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel
- Ability to multi-task and address multiple priorities simultaneously
Nice To Haves
- Past experience working in medical office highly preferred
- Knowledge of medical terminology and outpatient third party reimbursement preferred
Responsibilities
- Utilizing the electronic medical record (EMR) to schedule initial evaluations and follow up appointments and process patient charges
- Coordinating referrals
- Preparing the proper paperwork and collecting pertinent patient information
- Answering phones
- Performing other related duties as assigned
- Providing support to the clinical staff to provide optimum service to patients
Benefits
- Competitive benefits program designed to ensure work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
