Patient Representative - Per Diem

Valley Children’s Healthcare • Madera, CA

2d • $31 - $45 • Onsite

About The Position

This position is part of a Patient Representative team and is accountable for performing as a Customer Service liaison with the patient/family, staff, and physicians. Shared responsibilities and duties include responding to patient complaints, investigation of complaints, and working with departments to resolve patient complaints. In addition, this role is accountable for identifying customer service related and patient safety/risk management issues and communicating these to the appropriate departments.

Requirements

• High School Diploma
• Minimum three (3) years Healthcare experience

Nice To Haves

• Associates Degree Related area
• Bachelors Degree Related area
• Bilingual Skills Spanish

Responsibilities

• Responding to patient complaints
• Investigation of complaints
• Working with departments to resolve patient complaints
• Identifying customer service related and patient safety/risk management issues
• Communicating customer service and patient safety/risk management issues to the appropriate departments

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED