Patient Representative Supervisor - Rock Hill

Lumexa Imaging • Rock Hill, SC

1d

About The Position

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services.
Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.
POSITION SUMMARY: The Patient Services Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.
Shift Details: M - F / 8a - 5p

Requirements

• Associate’s degree
• 2+ years’ medical office experience required
• Familiarity with outpatient clinical setting and patient registration workflows
• Familiarity with medical terminology
• Excellent customer service, both internal and external
• Excellent communication skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Ability to thrive in a fast-paced environment
• Attention to detail
• Computer literate

Responsibilities

• Greets patients, families, and visitors in a courteous and helpful manner
• Ensures accuracy of patient data entered in the RIS
• Schedules screening schedule ahead mammograms and diagnostic exams
• Confirms all tests have required orders
• Communicates to patient or patient representative any financial responsibility
• Calmly handles patient experience and customer service issues, and effectively resolves escalating situations
• Acts as primary point of escalation for all front-end challenges and escalates particularly complex issues to Center Manager
• Provides input and support for new initiatives and process implementation
• Acts as on-site leadership in absence of center manager, helping to manage center activities
• Manages the training and onboarding of new team members
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary
• Performs audits on cash payments and prepares bank deposit slips and deposit bags
• Delegates and ensures side duties are completed in a timely and efficient manner, i.e., worklists, schedule prep, etc.

Benefits

• competitive base salary
• comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree