Patient Representative Specialist (77466)

ONSLOW MEMORIAL HOSPITAL • Jacksonville, NC

1d • Onsite

About The Position

The Patient Representative Specialist is knowledgeable of all Customer Service processes as it relates to collection practices, early out accounts, bad debt accounts and patient assistance screening. This role acts as a liaison between patient/families and the Business Office for gathering current insurance information, verifying demographics are accurate, and resolving patient’s billing/care concerns. The ideal candidate must possess the ability to work with demanding customers and under pressure.

Requirements

• High School graduate
• Prior Customer Service experience a must
• At least 1 year of relevant experience in a physician or hospital setting

Responsibilities

• Acts as a liaison between patient/families and Business Office for gathering current insurance information
• Verifying demographics are accurate
• Resolving patient’s billing/care concerns
• Collection practices
• Early out accounts
• Bad debt accounts
• Patient assistance screening

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees