Patient Representative II

Advanced Urology Center • Lawrenceville, GA

13d

About The Position

The Patient Representative II is responsible for obtaining pre-operative risk stratifications from outside providers and scheduling referred patients to the appropriate provider. This autonomous role requires attention to detail and effective workflow management.

Requirements

• High School Diploma or GED
• 2 years of recent customer service experience, involving direct interaction with customers
• Typing Speed: 50 Words Per Minute, minimum
• 2 years of recent customer service experience, involving direct interaction with customers
• 2-3 years of call center experience
• Typing Speed: 50 Words Per Minute, minimum

Nice To Haves

• 3+ years of customer experience
• Working experience in call center setting
• Working experience in healthcare setting
• Working knowledge of healthcare insurance benefits
• Fluent in Spanish

Responsibilities

• Receive and schedule referral requests through various modalities with a sense of urgency while maintaining a consistent workflow.
• Initiate and obtain pre-operative risk stratification requests with a sense of urgency while maintaining a consistent workflow.
• Ensure optimal customer service by utilizing provided feedback to enhance patient and outside provider experience.
• Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.
• Able to efficiently manage a high quantity of requests to provide optimal patient outcomes.
• Using excellent customer service skills, communicates in an effective and professional manner across all modalities to develop valuable interorganizational relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED