Patient Representative II - Scheduling

Cincinnati Children's

2d•$18 - $22•Remote

About The Position

This is a remote position for the Scheduling Center Operations department. The role requires the Patient Representative II to provide assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. The position involves investigating and resolving customer requests, questions, or problems according to CCHMC policies and procedures, and contacting outside representatives for information or assistance. The role also supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring necessary data, information, and forms are obtained and accurately entered into the appropriate system. Additionally, the position is responsible for completing and authenticating documents for regulatory compliance, ensuring patient safety by identifying the correct patient and special needs, and preparing isolation precautions. Maintaining patient confidentiality and safeguarding personal medical and financial information is crucial. Candidates must live within driving distance (~50mi) of the main hospital location in Cincinnati, OH, and remote work is only allowed from Ohio, Kentucky, or Indiana.

Requirements

High school diploma or equivalent.
2+ years of work experience in a related job discipline.

Responsibilities

Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
Contacts outside representatives to request information or assistance in resolving problems.
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
Talks to management to explain system errors or to recommend changes to the system.
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
Access only information and records necessary to perform the responsibilities of the position.