Patient Representative I

ZUFALL HEALTH CENTER INC•Plainsboro, NJ

8d•Onsite

About The Position

The Patient Representative (PR) acts as a greeter to patients entering Zufall Health Center, answers the telephone, completes registration, and conducts intake as needed. The PR directs patients to the appropriate destination, answers questions, and explains processes, as well as reviews required documentation and checks eligibility. The PR supports the mission and vision of the Zufall Health Center.

Requirements

Has knowledge of computer software programs such as Microsoft Word, and electronic medical records.
Have excellent customer service skills.
Be able to work with very little supervision.
Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes.
Be able to understand, carry out, and remember verbal and written instructions.
Bilingual English and Spanish required.

Nice To Haves

College credit or additional education in medical field or insurance and billing courses preferred
Experience in a clinical/ambulatory care setting preferred

Responsibilities

Consistently adheres to all departmental policies and procedures
Conducts all aspects of job in a professional and ethical manner
Works independently with little or no supervision but uses available resources for problem resolution as indicated by circumstances or need
Completes assignments in a timely and efficient manner.
Maintains high level of confidentiality.
Works collaboratively with team members to assure the optimal outcomes of care and service.
Utilizes departmental resources prudently and appropriately.
Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall Health Center.
Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues.
Keeps manager or supervisor informed of work related issues at all times.
Performs additional duties as determined by supervisor.
Greets all visitors to the facility and directs them to their appropriate destination.
Greets patients and visitors in a prompt, pleasant, and helpful manner in person and on the telephone.
Answers the telephone and makes appointments or responds to inquiries.
Ensures that the patient brings all supporting documentation to visit.
Reminds patient of appointment time, documentation needed, immunization records for new patient pediatric appointments, and schedules and re-schedules appointments.
Explains processes and forms to patients as needed.
Conducts eligibility checks on insurances.
Collects payments from patients, enters the payment in eCW and prints receipts for patient. PR’s are responsible for the money they collect and ensuring that it is locked in the safe or locked drawer at their desk or in supervisor’s office at all times. Keys to drawers are never to be left in the open.
Communicates with the medical staff regarding patient’s visits.
Assists with printing out requisitions or other forms as needed.
As PR’s are in the public areas, they should present themselves always as professional and friendly, and act as a team player in all situations. They are responsible for keeping their personal areas and their surrounding public areas neat and clean and should routinely “straighten up” during the day.
Maintains patients’ confidentiality in compliance with HIPAA and other federal, state and local regulations as stated in the ZHC policies and procedures manual.
Answers inquiries of patients and public in person or via telephone regarding regulations and services; when necessary, refers inquiries to appropriate person or department.