Patient Representative -Gastroenterology Clinic

Methodist Health System•Richardson, TX

1d•Onsite

About The Position

The Patient Representative will greet, instruct, and schedule patients, register them into the computer system, and determine their insurance benefits. This role serves as a liaison between the patient and clinical support staff. The position requires proficiency with medical office technology systems and the ability to work collaboratively with other staff members to foster a team approach to patient care and clinic efficiency.

Requirements

High school education or equivalent
2 years in a front office using Medical Management software
Typing or data entry at 40 wpm
Working knowledge of medical terminology and coding
Proficiency with medical office technology systems

Responsibilities

Greets patients in a prompt, courteous and helpful manner.
Checks-in patients, verifies and updates demographic and insurance information to the medical record.
Collects payments and enters charges into computer system.
Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
Maintains work area and reception area in neat and orderly manner.
Advises Office Manager of problems and concerns in the Front Office and helps in problem solving.
Attends educational and staff meetings as scheduled.
Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
Must be able to support the clinic efficiency and cohesion.