Patient Representative, Float | Registration, Full-Time

Memorial Health•Marysville, OH

1d•Onsite

About The Position

We are looking for a Patient Representative to join our collaborative team at Memorial Health! This role involves greeting patients and visitors, completing registrations, collecting demographic and financial information, validating insurance, requesting payments, and managing the cash drawer. The Patient Representative will also scan patient identification and insurance cards to the EMR, explain forms, encourage MyChart activation, initiate interpreter services, and assist with downtime procedures and recovery. Additionally, they will review work quality, perform self-audits, and manage EMR work queues to support the claims process. Performs other duties as required or assigned.

Requirements

Completion of high school education or equivalent
Proficient in Windows, Outlook, Word, and Excel
Must possess excellent customer service skills and telecommunications experience
Requires background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle
Attains American Heart Association’s BLS certification within first thirty (30) days of employment, maintains continuous certification.
Attends Behavioral Health De-escalation Training Class (within six months of hire)

Nice To Haves

Associate degree or equivalent combination of education/experience
Medical terminology is preferred.

Responsibilities

Greets patients and visitors upon entry to the facility, provides excellent patient experiences.
Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone.
Validates patient insurance coverage(s) via real-time eligibility and various tools.
Requests payment for determined co-payments and prior balances, manages the cash drawer.
Collects copies of patient photo id and insurance card(s) and scans to the EMR system.
Explains patient forms and requests signatures.
Encourages patient MyChart activation.
Initiates interpreter services for patients with a preferred language other than English.
Completes downtime procedures as outlined by departmental policy, assists with downtime recovery.
Reviews quality of work and performs self-audits, assists with the management of several EMR work queues to support a smooth claims process.
Performs other duties as required or assigned.