Patient Representative Facility Lead

Excelsia Injury Care • South Ogden, UT

5d • Onsite

About The Position

Excelsia Injury Care provides management services to a network of healthcare
companies, supporting them in delivering comprehensive rehabilitation,
diagnostic, surgical, and pain management services for individuals affected by
post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho,
Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and
Virginia, we ensure accessible, high-quality care tailored to each patient’s
unique needs. Our providers are leaders in personal injury and workers’
compensation care, with a proven track record of helping patients recover and
reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care,
supporting those injured in motor vehicle or work-related accidents. We take an
interdisciplinary approach, ensuring patients receive coordinated care from
evaluation through treatment, with the goal of achieving optimal recovery
outcomes.

Founded on the values of respect and trustworthiness, we are committed to
delivering services that adhere to the highest legal, regulatory, and ethical
standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Requirements

• HIGH SCHOOL DIPLOMA OR GED EQUIVALENT
• 2 YEARS MEDICAL OFFICE EXPERIENCE PREFERRED
• KNOWLEDGE OF COMPUTERS AND MEDICAL OFFICE PROCEDURES

Nice To Haves

• EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
• 1-2 YEARS SUPERVISORY EXPERIENCE
• PROBLEM SOLVING AND ORGANIZATIONAL SKILLS
• TYPES 40+ WPM
• KNOWLEDGE OF INSURANCE, WORKERS’ COMPENSATION, AND PERSONAL INJURY
• CERTIFICATION SUCH AS CHIROPRACTIC ASSISTANT, MEDICAL ASSISTANT OR RADIOLOGICAL TECHNOLOGIST
• ABILITY TO EFFECTIVELY INTERACT WITH DOCTORS, ATTORNEYS, PATIENTS, AND CO-WORKERS
• WILLING TO TRAVEL TO ANOTHER OFFICE FOR COVERAGE AS NEEDED

Responsibilities

• OVERSEE DAILY OPERATIONS OF MEDICAL OFFICE
• MAINTAIN ON-SITE PRESENCE DURING BUSINESS HOURS
• HIRE, TRAIN AND SUPERVISE ALL LOCATION SUPPORT STAFF (EXCLUDING DOCTORS)
• POST PATIENT CHARGES AND PAYMENTS
• VERIFY PATIENT INFORMATION INCLUDING INSURANCE STATUS
• MAINTAIN SCHEDULES FOR DOCTORS, PATIENTS, AND STAFF
• INVENTORY AND ORDER MEDICAL AND OFFICE SUPPLIES
• TABULATE PAYROLL AND TRACK PTO TIME
• REVIEW ALL DAILY/WEEKLY/MONTHLY PAPERWORK INCLUDING DAY SHEETS, PATIENT INFORMATION (CHARTS AND ACCOUNTS), BILLING, FEE SLIPS, MAIL, CORRESPONDENCE, ETC.
• MAINTAIN APPROPRIATE OFFICE RECORDS INCLUDING OSHA, EMPLOYEE FILES, MAINTENANCE, ETC.
• ENSURE PROPER STAFFING OF OFFICE, PERFORMING ANY AND ALL DUTIES AS NEEDED
• INTERFACE WITH OTHER DEPARTMENTS INCLUDING BILLING, MIS, MARKETING, HUMAN RESOURCES, AND OFFICES
• MAINTAIN OFFICE IN NEAT, CLEAN ORDERLY FASHION
• DISPENSE MEDICATIONS AND MAINTAIN PROPER DOCUMENTATION
• MAINTAIN MONTHLY GOALS
• HOLD WEEKLY STAFF MEETINGS AND MAINTAIN PROPER DOCUMENTATION
• COMPLETE WEEKLY STATS ON PREPARED SPREADSHEETS
• UPHOLD THE COMPANY’S MISSION TO PROVIDE EXCEPTIONAL PATIENT CARE, AND LEADS IN A WAY THAT ALIGNS WITH THE COMPANY’S ESG GOALS
• IF CONSIDERED A COVERAGE/FLOATING OFFICE MANAGER, TRAVELS TO ANY OFFICE WITHIN ONE’S REGION (EXAMPLE – PENNSYLVANIA MARKET OR GREATER BALTIMORE MARKET)
• RESPONSIBLE FOR ENSURING THAT DIRECT REPORTS COMPLETE ANY COMPANY-REQUIRED TRAININGS BY DEADLINE TO MAINTAIN COMPLIANCE
• CONDUCTS REGULARLY SCHEDULED ONE-ON-ONE MEETINGS WITH DIRECT REPORTS TO PROVIDE SUPPORT, ADDRESS CHALLENGES, AND FOSTER PROFESSIONAL GROWTH.
• LEADS RECURRING TEAM MEETINGS AND ENSURES TIMELY COMPLETION OF ANNUAL PERFORMANCE REVIEWS, DELIVERING CONSTRUCTIVE FEEDBACK TO SUPPORT INDIVIDUAL AND TEAM DEVELOPMENT.
• LEAD WITH INTEGRITY BY UPHOLDING OUR CORE VALUES AND ENSURING THAT ALL OPERATIONS ALIGN WITH LEGAL, REGULATORY, AND ETHICAL STANDARDS. FOSTER A CULTURE OF CORPORATE RESPONSIBILITY BY INCORPORATING ENVIRONMENTAL, SOCIAL, AND GOVERNANCE (ESG) PRINCIPLES INTO BUSINESS PRACTICES, POSITIVELY IMPACTING THE PATIENTS WE SERVE, OUR EMPLOYEES, AND THE COMMUNITIES WE REACH.
• OTHER DUTIES AS ASSIGNED

Benefits

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED