Patient Representative/Advocate

Garnet Health • Thompson, NY

12d • Onsite

About The Position

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Patient Representative/Advocate on our Credit and Collections team at/in Garnet Health Medical Center Catskill.

Requirements

• HS diploma or equivalent required
• Two to three years related experiences in patient billing, payment arrangements, authorizations and insurances.
• Articulate verbal ability required to discuss personal and financial matters regarding assistance.
• Experience in healthcare field is required.
• Must be computer software and hardware literate.
• CAC Certification required within 1 year of hire. Must maintain certification thereafter for the duration of employment.
• Position will primarily be light work requiring lifting up to 25 pounds with occasional lifting and/or lifting objects weighing up to 25 pounds.
• Occasional bending, twisting, stooping, kneeling and reaching is required.
• Requires 80% sitting and 20% standing or walking.
• Expressing or exchanging ideas by spoken word; required.
• Works in a clean, well-lighted, heated or ventilated facility.
• No routine exposure to hazards.
• Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks.
• Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment.
• Can withstand long periods of sitting, standing and/or constant walking.
• Ability to lift 10 lbs.
• Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks.
• Possesses critical thinking, analytical skills and flexibility.
• Ability to multi-task.
• Required detailed attention to work in an environment where interruptions cannot be controlled.
• Demonstrates sensitivity to customer needs and expectations.
• May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.

Nice To Haves

• Preferably bi-lingual.

Responsibilities

• Participates in the hospital’s efforts to maximize revenues by determining and entering the patient’s financial status, verifying coverage, as well as reviewing admission information for completeness and accuracy within the electronic health record (EHR).
• Obtains all required information, collects and/or creates a plan for payment with the responsible parties to include assisting patients to complete the applications for the NYS Health Exchange coverage’s, including Medicaid and/or for the organization’s Charity Care when appropriate for all patients.
• Handles all cash functions for the organization.

Benefits

• Tuition reimbursement programs for your continued education
• Comprehensive health, dental and retirement benefits designed to fit your individual and family needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED