Patient Rep II - Liberty Primary Care

Cincinnati Children's • Liberty Township, OH

2d • Onsite

About The Position

This role provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. The Patient Representative investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures. They also support the Revenue Cycle, Health Information Management, and Regulatory by ensuring necessary data, information, and forms are obtained and accurately entered into the appropriate system. Additionally, the role involves completing and authenticating documents for compliance with regulatory agencies, ensuring patient safety by identifying the correct patient and special needs, and maintaining HIPAA/Confidentiality by safeguarding patient/family personal medical and financial information.

Requirements

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.

Responsibilities

• Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
• Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
• Contacts outside representatives to request information or assistance in resolving problems.
• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
• Talks to management to explain system errors or to recommend changes to the system.
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
• Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
• Access only information and records necessary to perform the responsibilities of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED