Patient Rep I

Cincinnati Children's•Florence, AL

3d•$17 - $21•Onsite

About The Position

This role is responsible for ensuring patient safety by identifying the correct patient and preparing for their needs. It also involves providing assistance and services to patients, families, staff, and external agencies for accurate patient registration, admission, and scheduling. The position requires maintaining patient confidentiality and safeguarding personal medical and financial information. Additionally, it supports the Revenue Cycle and Health Information Management by ensuring necessary data is obtained and accurately entered into systems, and by communicating system errors or recommending changes to management.

Requirements

High school diploma or equivalent
No directly related experience

Responsibilities

Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling.
Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures.
Contacts outside representatives to request information or assistance in resolving problems.
Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage.
Accesses only information and records necessary to perform the responsibilities of the position.
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system.
Talks to management to explain system errors or to recommend changes to the system.