Patient Rep I

Cincinnati Children's

2d • Onsite

About The Position

The Patient Rep I position at Cincinnati Children's is responsible for ensuring patient safety, providing excellent customer service, maintaining HIPAA confidentiality, ensuring compliance with regulatory agencies, and supporting the revenue cycle. This role involves accurate patient registration, admission, and scheduling, as well as resolving patient and family inquiries. The position requires attention to detail in completing and authenticating all necessary documents and forms, and accurately entering data into the appropriate system. The Patient Rep I also communicates with management regarding system errors or recommendations for improvements.

Requirements

• High school diploma or equivalent
• No directly related experience

Responsibilities

• Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
• Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling.
• Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures.
• Contacts outside representatives to request information or assistance in resolving problems.
• Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage.
• Accesses only information and records necessary to perform the responsibilities of the position.
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system.
• Talks to management to explain system errors or to recommend changes to the system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED