Patient Relations Supervisor, Full Time, First Shift
About The Position
Under the guidance of the UC Health (UCH) Leadership as designated in the organizational structure the supervisor is responsible for the day-to-day supervision and operation of the UC Medical Center Patient Relations department with regards to scheduling, PTO requests, corrective action, facilitating competency assessment through appropriate evaluation tools, interviewing potential candidates, yearly performance reviews, coaching of front-line staff. Patient Relations supervisor serves as the primary trainer for department practices, standard operating procedures, and documentation requirements to support personnel and external customers.
Requirements
- Supervision experience
- Experience with scheduling
- Experience with PTO requests
- Experience with corrective action
- Experience facilitating competency assessment
- Experience interviewing candidates
- Experience conducting performance reviews
- Experience coaching staff
- Experience training on department practices, standard operating procedures, and documentation requirements
Responsibilities
- Day-to-day supervision and operation of the UC Medical Center Patient Relations department
- Scheduling
- Managing PTO requests
- Handling corrective action
- Facilitating competency assessment through appropriate evaluation tools
- Interviewing potential candidates
- Conducting yearly performance reviews
- Coaching of front-line staff
- Serving as the primary trainer for department practices, standard operating procedures, and documentation requirements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
