Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k!

Retina Associates of Kentucky•Lexington, KY

1d•Hybrid

About The Position

Our call center is open Monday-Friday from 7:30am-5:00pm EST. Your shifts will fall within those hours, and you may need to work a little earlier/later as needed. We are looking for a Patient Relations Specialist to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

Requirements

High School Diploma or GED equivalent required
Favorable result on background check required
Must be able to provide proof of identity and right to work in the United States
Be helpful and courteous and display strong communication and interpersonal skills.
Must be a well-organized team-player with great attention to detail.
Motivated and dependable with a patient friendly personality.
Demonstrates superior computer skills.

Nice To Haves

Minimum of 1-3 years related experience in a call center or as a receptionist preferred.
Healthcare experience preferred.
Prior experience with NextGen software or other EMR is preferred.

Responsibilities

Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
Appropriately schedule patient appointments in NextGen based on physician preferences.
Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
Coordinates work efforts with other team members to achieve an efficient work flow within the office.
Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
Perform other office duties as assigned by manager.