Patient Relations Specialist

Premier Plastic Surgery Partners LLC • Newton, MA

2d • Onsite

About The Position

The Spiegel Center is looking to expand its sales force! This position includes a competitive salary and wonderful working environment with friendly and talented colleagues and inspiring patients. The Patient Relations Specialist is the primary point of contact for all initial communication with the practice. In this role, you will convert leads into appointments for consultation with providers. There is no cold calling. You will be contacting potential patients who have expressed interest in procedures and booking appointments. You will be coordinating all incoming phone and email requests, searching for potential sales leads, and booking appointments for the practice. The ideal candidate will be a motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic. A great phone voice, professionalism and patience are a must! Interest in the aesthetic/cosmetic surgery industry is a plus! Candidates with previous call center, sales, and/or customer service experience are encouraged to apply.

Requirements

• Sales experience
• Excellent written and verbal communication skills
• Highly organized with an ability to learn quickly
• Proficient with Microsoft Office software and the internet
• Professional and personable demeanor

Nice To Haves

• Interest in the aesthetic/cosmetic surgery industry
• Previous call center experience
• Previous sales experience
• Previous customer service experience

Responsibilities

• Answering incoming phone calls and online inquiries
• Logging patient demographic and inquiry details in our system
• Scheduling appointments and following up with any "no show" clients
• Distributing all incoming leads to patient coordinators
• Receiving payment for consultation fee
• Following up with leads and existing patients to ensure customer service satisfaction
• Maintaining thorough, up-to-date knowledge of our products and procedures
• Greeting and assisting walk-in customers and treating all clientele with courtesy and respect
• Adhering to all company policies and procedures
• Ensuring potential patients are aware of any promotions
• Contacting existing patients with specials and promotions
• Assisting with all tasks required to grow the practice and improve patient experience
• Keep office tidy and provide general administrative support to meet deadlines in a fast-paced quickly changing environment
• Have a proactive approach to problem-solving and strong decision-making skills
• Anticipate patients and practice needs and much more!

Benefits

• Competitive salary
• Fun and professional work environment
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays
• Contribution to 401K
• Aesthetic and surgical services
• Building a career in a world class medical office practice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed