Patient Relations Specialist

VieMed Healthcare • Lafayette, LA

6d • Onsite

About The Position

This role involves managing inbound calls for the Referral line, utilizing knowledge of the patient database and billing system, and understanding the company's products and services to assist callers. The specialist will also be responsible for collecting data for referral sources and directing them to the appropriate sales contact.

Requirements

• Hands on experience with CRMS softward and MS Office
• Excellent organizational skills and multi tasking
• Strong phone contact handling skills and active listening skills

Nice To Haves

• Outstanding customer service skills and dedication to providing exceptional customer service
• Skilled in time management when working independently or as part of a team while ensuring deadlines are met
• Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient information

Responsibilities

• Answer inbound calls relating to our Referral line
• Knowledge of current patient database and billing system
• Solid understanding of the products and services offered by the company to assist callers
• Assist with collecting data for referral sources
• Direct referral sources to the appropriate sales contact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level