Patient Relations Specialist

St. Joseph's Health • Paterson, NJ

6d

About The Position

Manages the complaints and grievances process, ensuring timely and accurate resolution. Coordinates and acts as a coverage for Patient Representatives, manages BTB (benefit time bank) requests and payroll. Ensures compliance with State Department of Health regulations and hospital policies. Acts as a point of contact for escalating any issues or concerns directly to the managerial team, facilitating swift resolution and continuous improvement in operational efficiency.

Requirements

• Bachelor’s degree preferred
• 4-5 years of previous work-related experience.
• Requires analytical skills with the ability to exercise sound judgement, attention to detail and problem resolution.
• Exemplary writing skills required.
• Ability to clearly and concisely translate complex medical information into layman’s terms.
• Must possess strong customer service, communication, organizational and interpersonal skills.

Responsibilities

• Manages the complaints and grievances process, ensuring timely and accurate resolution.
• Coordinates and acts as a coverage for Patient Representatives.
• Manages BTB (benefit time bank) requests and payroll.
• Ensures compliance with State Department of Health regulations and hospital policies.
• Acts as a point of contact for escalating any issues or concerns directly to the managerial team, facilitating swift resolution and continuous improvement in operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level