Patient Relations Specialist

University of Utah Health • Salt Lake City, UT

1d

About The Position

The Patient Relations Specialist is the initial point of contact for patients arriving at their care destination. The role supports clinic operations by greeting and registering patients, scheduling basic appointments, managing phone communications, collecting payments, and assisting with the check-in process. The position follows supervisor guidance and department protocols, supports patient interactions, and oversees the waiting room. Patient interaction is primarily limited to check-in.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a healthcare or customer service role.
• Basic understanding of clinic scheduling, registration, and referral processes in Epic.
• Basic knowledge of insurance entry and verification processes in Epic.
• Familiarity with patient tools such as MyChart and kiosks.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to handle financial transactions accurately.
• Ability to multitask and manage multiple responsibilities efficiently.
• Ability to provide clear instructions and guidance to patients.
• Ability to facilitate effective communication between patients and clinical teams.

Responsibilities

• Greet and assist patients and visitors with check-in, completing registration steps in Epic, including insurance verification, demographic updates, obtaining signatures, and collecting point-of-service payments.
• Communicate with clinic staff, providers, and care teams to support smooth clinic processes and positive experiences.
• Schedule appointments, including follow-up visits, and coordinate visits with doctors, radiology, and labs when needed.
• Manage waitlists and basic referral coordination as needed.
• Answer phone calls, address voicemails, and handle telephone encounters efficiently.
• Reconcile appointment statuses and cash drawers and ensure accurate financial reporting.
• Assist patients with MyChart and kiosk self-registration and arrival processes, explain forms and requirements, and troubleshoot issues.
• Help patients complete questionnaires and release forms, direct them to appropriate areas, and provide wayfinding support.
• Review and refine scheduling to optimize appointments and ensure accuracy.
• Oversee the waiting room.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED